Frequently Asked Questions and Answers

Yes, to enter slots you need to have an active user account. Only registered users can deposit funds into slots and participate in their results.

Registration is very quick - just enter your first name, last name, email and phone number, confirm agreement with the terms and conditions, and verify your registration by clicking on the link sent by email. After registration, you can browse available slots and decide whether and which one you want to enter.

Only a registered user can participate in a slot. Registration is simple and you can complete it within a few minutes. Once you have an active account, you can choose from the list of available slots the one that matches your preferences and willingness to bear risk.

Each slot has its specific parameters, for example duration (from several hours to a year), expected direction of market development (growth or decline), maximum possible loss (which never exceeds the deposit amount), and predetermined return in case of successful result. You can find all this information clearly displayed directly with each slot.

After selecting a slot, you log into your account, go to the Slots section and click the participation button. Then you enter the deposit amount and confirm. Your deposit will then be assigned to the selected slot and you wait for its evaluation after the specified time expires.

It is possible to participate in multiple slots simultaneously. However, we recommend that you consider the level of risk and return for each of them.

Warning: Slots are not investment instruments or gambling games. The deposit in a slot can be completely lost. The platform is not regulated by the Czech National Bank and does not guarantee deposit returns.

No, you can choose as many slots as you like. The only limitations are the target amount of each slot and your budget. Just a reminder: on average, 1 out of 5–10 slots delivers significant returns. Therefore, it’s a good idea to select multiple slots and spread your funds across several deposits. However, the choice is entirely up to you.

If a slot is evaluated as successful after its time period expires (i.e., if the market fulfilled the slot scenario conditions), the resulting amount corresponding to the invested amount multiplied by the predetermined multiplier is automatically credited to your virtual Wallet in your XDIGR account.

You can find the Wallet anytime after logging into your profile. You can then deposit funds from it into other slots without needing to enter new payments. If you wish to withdraw funds from the Wallet, simply enter the desired amount and account number to which the money should be transferred in the user interface.

On the XDIGR platform we do not charge any entry, administrative or hidden fees for participation in slots. The only fee applies only if the slot is successful and brings the user a return.

This performance fee is calculated only from the profit (i.e., from the amount exceeding the original deposit) and its amount ranges between 20–50%. The specific amount of the fee is always stated for each slot before confirming the deposit.

The fee amount is linked to the slot structure and for this reason, slots with higher risk typically have a lower fee, while more conservative scenarios may have a higher fee.

If a slot ends unsuccessfully (i.e., at a loss), the user pays no fee.

This model motivates the platform to prepare quality and realistic slots, because the platform has revenue only when the user also has revenue.

If you are a tax resident of the Czech Republic within the meaning of § 2 para. 2 of Act No. 586/1992 Coll., on Income Taxes (ZDP), profit from slots on the XDIGR platform may be considered so-called other income according to § 10 para. 1 letter g) ZDP. This type of income is subject to the standard taxation regime for natural persons.

The specific tax obligation always depends on the individual situation of each user – especially on the amount of income, other taxable items and applied expenses.

Warning: This text is for informational purposes only and is not tax or accounting advice. For proper assessment of tax obligations, we recommend consultation with a tax advisor. The XDIGR platform does not provide tax or legal services.

The XDIGR platform allows its registered users to utilize prepared market scenarios, so-called slots, which simulatively reflect possible behavior of selected financial assets (e.g., commodities, stock indices, or currency pairs). Each slot is time-limited and contains predefined parameters: expected direction of development, return upon success, and maximum possible loss (which does not exceed the invested amount).

The goal of a slot is to offer the user a speculative opportunity, where the result depends on whether the actual market development corresponds to the set conditions. If the slot ends successfully (conditions were met), the user is credited with a return in the form of a multiple of their deposit.

On the platform we do not charge any entry or administrative fees. The only fee arises only if the slot brings the user a return – and that from its portion. This so-called performance fee ranges between 20–50% of the profit (i.e., from the appreciated part above the deposit). The fee amount is always stated directly with each slot before its confirmation and is derived from its parameters.

Warning: Slots are not investment instruments, securities, or contractual obligations between the platform and the user. Information provided with slots is purely indicative and in no way guarantees return or yield. The XDIGR platform is not regulated by the Czech National Bank and does not provide investment or tax advice.

Slots on the XDIGR platform differ mainly according to their validity duration, from several hours to months. Short-term slots (for example, hourly or daily) react to rapid market movements. The results of these slots are therefore more dependent on immediate developments and their outcome tends to be more variable.

Slots with longer duration (e.g., weekly or monthly) have more time for the monitored market scenario to be fulfilled. Thanks to this, their result may be statistically more stable, however it always depends on the specific conditions of the given market and it is not possible to guarantee the slot result in advance.

Each user decides which slot they want to deposit funds into. Generally:

slots with shorter duration may offer higher returns, but also a higher degree of risk,

slots with longer duration may offer more moderate scenarios and a longer time horizon for their fulfillment.

Some users decide to divide their funds among multiple slots, thereby spreading risk – for example, by combining short-term and longer-term slots. For each slot, conditions are always clearly stated, including the possible scenario, expected market direction, duration, and maximum possible loss.

Warning: Slots are not investment products or betting opportunities. Slot results depend on market developments and cannot be guaranteed in advance. Each slot may result in the loss of the entire invested amount. The XDIGR platform is not regulated by the Czech National Bank and does not provide investment advice.

Each slot on the XDIGR platform has a predefined time frame and market asset development scenario, based on which the result is subsequently evaluated. Slots can be open even after their launch – this means that users can join them during their duration.

The slot result (i.e., the amount of potential return or loss) is then calculated proportionally according to the length of the period during which the user was involved in the slot. In other words:

If a user joins a slot only after its commencement, they participate only in that part of market development that occurs after their entry.

The user has no entitlement to the slot result from the period before their entry, neither in a positive nor negative sense.

This principle ensures that the user bears risk and potential return always only in proportion to their actual participation.

Warning: Slots are not securities, investment instruments, or a form of gambling. They do not represent co-ownership or contractual entitlement. The result of each slot is indicative, dependent on market development, and no return is guaranteed.

The XDIGR platform offers a simple and accessible way to engage in financial market development scenarios, without the need to establish an investment account, study trading strategies, or actively monitor market events.

Users can choose from so-called slots, time-limited scenarios tied to price developments of selected assets (e.g., commodities, stocks, currency pairs, etc.). Each slot has predetermined parameters: expected development, return in case of success, and maximum risk (loss never exceeds the invested amount).

Thanks to this simplicity, the platform is suitable even for users who have no experience with trading, but want to try short-term speculation based on real data. Unlike traditional investment instruments, which typically generate returns in single-digit percentages annually, a slot can bring multiple appreciation of the invested amount upon successful result, always according to how the specific slot was set up.

Warning: The XDIGR platform is not a licensed securities dealer or gambling operator. Slots are not investment products or a form of betting. Each user bears the risk of losing their deposit and returns are not guaranteed.

Slots on the XDIGR platform represent time-limited scenarios tied to real price developments of selected market assets, such as commodities, indices, stocks, currency pairs, or cryptocurrencies. Each slot has predefined parameters: target direction of market development, duration, maximum possible loss (which will not exceed the deposit amount), and predetermined return in case of success.

After registering on the platform, a user can choose a slot according to their own preferences (for example, according to duration, type of market, or return). They then enter the deposit amount with which they participate in the specific slot. The slot result is determined by whether the development of the given market corresponded to the assumption stated in the slot.

If the slot scenario was fulfilled, the user is credited with a return according to the stated multiplier. If the slot conditions were not met, the user may lose part or all of the deposited amount. These parameters are always visible before confirming participation and cannot be changed after launch.

The slot result is automatically evaluated after its completion and the outcome (including return or possible loss) is credited to the user's wallet on the platform.

Warning: Slots are not securities or gambling games. They are not investment instruments within the meaning of the Capital Market Business Act. The platform bears no responsibility for the results of individual slots and guarantees no profit. Deposited funds are not insured and may be completely lost.

The XDIGR platform, according to Act No. 253/2008 Coll., on certain measures against the legalization of proceeds from criminal activity (the so-called AML Act), has the obligation to verify the identity of each user before establishing a business relationship and at certain transaction amounts. This legal obligation serves to protect against misuse for money laundering and terrorist financing.

For this reason, we ask each user to perform basic identification as part of registration – this means sending a copy of a valid ID card and verifying a bank account. Account verification takes place either by sending a micro-payment of 1 CZK (which we will subsequently credit to your wallet), or by uploading a bank statement that confirms ownership.

Until identity verification is completed, the user cannot be allowed to fully utilize the platform. This particularly concerns withdrawals of funds from the wallet, which can only be realized after proper user identification according to the law. At the same time, we have the obligation to verify whether the user is a so-called politically exposed person (PEP) and whether they are on international sanctions lists.

The entire verification process takes place online, simply and securely. Data is processed exclusively for the purpose of fulfilling legal obligations and is not provided to third parties without legal cause.

This declaration is part of the legal requirements arising from Act No. 253/2008 Coll., on certain measures against the legalization of proceeds from criminal activity and terrorist financing (the so-called AML Act). The XDIGR platform, as an obligated entity under the AML Act, has the obligation to verify client identity and perform so-called beneficial owner verification and risk factor checks, which include political exposure and international sanctions.

The declaration "I am not a politically exposed person (PEP) and no international sanctions are applied against me" means that the person making it confirms that they do not hold, nor have held in the last 12 months, a significant public function (for example, head of state, government or parliament member, supreme court judge, central banker, ambassador, or high-ranking military officer), and at the same time is not directly or indirectly connected with such a person. Furthermore, they confirm that they are not listed on any international sanctions list, for example issued by the UN, European Union, or other international institutions, and therefore no measures such as asset freezing, prohibition of financial transfers, or restrictions on business activities are imposed on them. This declaration is required in accordance with the law on measures against money laundering and terrorist financing, and its purpose is to protect both the platform and its users from misuse for illegal activities. If your situation were to change, for example if you were to begin exercising a significant public function, you have the obligation to inform us immediately. Unfortunately, without this declaration it is not possible to establish or maintain a business relationship.

If you sent a payment to the XDIGR platform over the weekend, it is important to know that incoming payments from non-bank services, such as Revolut or Wise, are not subject to automatic real-time processing. These payments are not processed by us during weekends or public holidays. Matching of such payments takes place only on the next working day within the standard working hours of our financial department. Once the review is completed, your payment will be assigned to your user account if it meets all required identification conditions.

In case you sent the payment from a regular bank account and still don't see the funds credited to your wallet or assigned to a slot during the morning hours of the first working day after the weekend, we recommend checking whether you:

sent the payment from an account that is held in your name, and at the same time this account is verified on the XDIGR platform.

Legal rules impose an obligation on us to process only payments from verified accounts held in the name of the registered user. If the payment was sent from a third party's account, it cannot be automatically assigned. In such a case, it may be returned back to the sender's account.

If you are certain that the payment was sent from your verified account and is still not credited, please contact our customer support – we will review the situation individually and in the shortest possible time.

Yes, in some cases this can cause complications. The variable symbol is a key piece of information for us that helps us automatically correctly identify the purpose of your payment – for example, whether the amount should be credited to your wallet or assigned to a specific slot.

If a payment is made without stating the variable symbol, our system may not process it automatically. In such a case, the payment may be recorded in your wallet (if the account is verified and the data matches), or we will forward it for manual review to our financial department. If it is not possible to clearly assign the payment, it will then be returned to the account from which it was sent.

Especially for payments through Revolut and other fintech services, we recommend always specifically checking that the variable symbol was correctly filled in, because some applications do not allow it or do not transmit it correctly when sending.

If you are not sure how to correctly enter the variable symbol, or suspect that you forgot to include it, contact us as soon as possible so we can verify the payment status and suggest a solution.

Payments sent through Revolut or other alternative payment systems (e.g., foreign non-bank accounts, fintech applications) may not be automatically recognized and matched by the system, especially if it is not possible to clearly verify the account owner's name from these sources.

For this reason, such payments are forwarded for manual review to our financial department. Matching in these cases is done manually and may take somewhat longer – especially if the payment arrived outside regular working hours.

If you made a payment through Revolut, please be patient, once the system receives it, it will be assigned to your user account during the working day. In case any data needs to be supplemented, our staff will contact you.

Warning: In order for us to properly assign the payment, it is important that the account from which it was sent is held in the same name as your verified account on the XDIGR platform. We cannot process payments from third-party accounts according to the law and they will be returned.

If you have already sent a payment to our account but don't see it in your wallet on the platform yet, there may be several reasons. Our system processes incoming payments automatically at set intervals, usually every 10 minutes. However, delays can occur within the bank transfer (even with so-called instant payments), especially outside working hours or during higher loads on banking systems.

It is important that the payment be sent from an account that is held in your name and that you have already verified with us. If the system receives a payment from an account other than a verified one, it may not be automatically matched and will be held for manual review.

In such a case, we recommend that you add and verify this new account as soon as possible in the following way: after logging in, go to the "Bank Accounts" section in your profile and choose the option "Add new account". After its verification by our team (on working days usually within 2 to 3 hours depending on current workload), the unmatched payment will be manually assigned to your user account.

If the payment was sent from an account that does not belong to you (e.g., from another person's account), we cannot automatically process it according to the law and our financial department will return it back to the sender's account after verification.

Thank you for your understanding – the entire process is in accordance with legal requirements for protection against misuse of payment systems and for proper verification of user identity.

Identity verification of the user is a mandatory part of our registration process according to Act No. 253/2008 Coll., on measures against money laundering (the so-called AML Act). This process includes, among other things, verification of bank account ownership, which takes place through a micro-payment or by providing a bank statement.

Our internal review and approval of this data is conducted manually, on working days between 9:00 and 15:00. If you sent the verification payment outside this time, please be patient – verification will be carried out at the earliest possible date during the next working day.

After successful completion of verification, we will send you a confirmation email. If any data needs to be supplemented, we will contact you with specific instructions.

Verification is conducted in accordance with the law and serves to protect both you and our platform from misuse for illegal purposes. Thank you for your understanding and cooperation.

Even though you used an instant payment, the funds may not appear in the system immediately. Bank transfers, including those marked as instant, may be delayed in processing in some cases – for example, depending on the technology of the specific bank or on the overnight settlement mode.

At the same time, our system checks incoming payments at set time intervals, typically every 10 minutes. For this reason, several minutes may pass between sending and displaying the funds in the user's wallet.

Once the payment is correctly matched and recorded, you will receive a confirmation email from us with information about its credit. If any error occurs during processing (e.g., incomplete payment identification), we will also inform you by email and possibly ask you to take corrective action.

If more than 30 minutes have passed since making the payment and you still don't see it in the system, first check your email inbox (including spam or bulk folder). If no confirmation has arrived and the payment has been debited from your account, contact our customer support – we will immediately verify the payment for you.

XDIGR winning vouchers can be obtained through XDIGR contests or during various promotional events. Registered users simply need to enter the promo code provided on the voucher to receive funds in their XDIGR wallet.

To redeem an XDIGR voucher, first log into your user account on the XDIGR platform. Then go to the Wallet section and click on Wallet Balance. Here choose the Add Funds option and on the following page click the Redeem Voucher button.

Then enter exactly the promo code stated on the voucher into the displayed field. After validity verification, the corresponding amount will be credited to your wallet on XDIGR.

We warn that each voucher has its usage rules (e.g., validity, one-time use, combination restrictions). Crediting the voucher value is not claimable if the relevant promotion conditions are not met. The credited amount from the voucher may be limited only for use within the platform, not for withdrawal.

The recipient can easily load the Christmas voucher into their XDIGR wallet. All they need to do is log in to their account, go to the Wallet page, and click Increase under Wallet Balance. In the next step, they click Redeem Voucher, enter the code, and the money will be immediately credited to their wallet. If the recipient does not have an XDIGR account, they must register.

After completing the questionnaire, you will receive an email confirmation within 4 hours during the business day, followed by an email with a pro forma invoice containing the payment details.

If you pay immediately, ideally via instant payment, the Christmas voucher will be sent to you within 24 hours, making it an ideal last-minute gift. If you would like the selected voucher printed and physically mailed, please allow approximately 5 business days. It’s advisable to plan accordingly and allow for some extra time.

The Christmas voucher is not used for deposits into slots (orders). Instead, the recipient can simply load it into their XDIGR wallet. All they need to do is log in to their account, go to the Wallet page, and click "Increase" in the Wallet Balance section. In the next step, they click Redeem Voucher, and the money will be immediately credited to their wallet.

If the Christmas voucher is unwanted (e.g., it was an unsuitable gift), please contact us via email at [email protected]. In your email, include your request along with the variable symbol indicated on the invoice for the Christmas voucher.

If the voucher is not redeemed by the recipient or anyone else, we will refund the money to your account.

Christmas vouchers are valid for 1 calendar year from the date of purchase. The specific expiration date is always indicated directly on the front of the voucher.

Yes, you can deposit into staking slots on the XDIGR platform either a larger amount at once, or send multiple smaller deposits gradually, for example every month. This flexibility allows you to adapt deposits to your financial situation and planning.

Each individual deposit is recorded separately in the system. This means that during a potential withdrawal, it is possible to withdraw only specific deposits, so partial withdrawal is possible if you have made multiple deposits. However, if you have deposited only one amount, then it is possible to withdraw it only as a whole. In both cases, an exit fee may be applied, the amount and conditions of which are always stated for the specific staking slot.

We warn that a staking slot is not a banking product and no deposit insurance applies to it. Nevertheless, each deposited amount is systematically recorded and returns from it (if promised) are regularly credited to your wallet on the platform.

Slots available on the XDIGR platform can be divided into two basic categories: dynamic (speculative) slots and so-called staking slots. Each has a different risk profile, duration, and return method.

Regular slots typically have a shorter investment horizon (e.g., several days to a month) and their results depend on the development of specific stock market speculation. The appreciation potential of these slots can be higher, in some cases even multiples of the deposit. However, these slots also carry the risk of losing part or all of the invested capital. For each slot, this risk is transparently stated in advance, including its maximum possible loss.

Staking slots operate on a completely different principle. They are not about speculation on market movement, but about the possibility of "fixing" funds for a predetermined period for the long term, most commonly 6, 12, or 24 months. During this period, the user receives a predetermined regular return of 1% monthly from the invested amount. This return is regularly credited to your wallet on the platform. For longer staking slots (e.g., for 12 and 24 months), additional incentives or bonuses may be available, the amount of which is stated in the specific offer.

Unlike dynamic slots, there are no losses caused by market movements. Nevertheless, it must be taken into account that this is not a banking product, the deposit is not insured or guaranteed by the state in any way, and it is always necessary to read the conditions of the specific slot in advance.

Information provided for individual slots is not investment advice or profit guarantee. Returns are determined according to the platform operator's internal model and may be limited by additional conditions.

The deposited funds in a staking slot will be returned to you after the entire duration of the slot has elapsed, which is stated when entering it, being a period of 3, 6, 12, or 24 months. This period starts running from the day you made your specific deposit into the slot.

For example, if you join a staking slot with a total duration of 6 months up to 2 months after its launch, your individual deposit will be locked in the system for the following 6 months from your entry, not from the beginning of the slot as a whole.

After this period elapses, the corresponding amount (i.e., your original deposit) will be credited back to your wallet on the XDIGR platform. You can then freely use it (for example, deposit it again into one of the other staking slots or take advantage of opportunities within the regular offer of dynamic slots). Withdrawal of money to your bank account is also possible at any time, in accordance with the platform's terms and conditions.

We warn that deposits in staking slots are not protected by the deposit insurance system and slots do not represent banking or investment products within the meaning of capital market regulation.

For some staking slots with a longer duration (for example, 12 or 24 months), an additional bonus may be included in the slot offer. This is tied to meeting predetermined conditions, which are always specified directly in the slot details.

If these conditions are met (for example, proper remaining in the given slot for its entire duration without early withdrawal), the bonus is credited to the user's wallet after the slot ends together with the return of their original deposit. The exact crediting date and bonus amount are governed by the specific offer of the given slot.

Warning: The bonus is not guaranteed and its receipt is always conditional on meeting the stated rules. Bonuses are not interest or returns from an investment instrument and no legal entitlement to them arises without meeting the conditions stated when entering the slot.

With staking slots, it is not possible to make partial withdrawals within one specific order. Each individual deposit (order) is maintained as a separate unit and any withdrawal is only possible in its full amount.

If you therefore anticipate that during the slot duration you might need to have access to only part of the deposited funds, we recommend depositing funds separately (for example, in smaller amounts within several separate orders). This will subsequently allow you to decide more flexibly about potential fund withdrawals – for example, only from one or several of them.

Example: If you deposit 10,000 CZK into a slot as one order, it is only possible to request withdrawal of the entire amount of 10,000 CZK. However, if you deposit 10 deposits of 1,000 CZK each into the slot, you can later withdraw only one or more of these deposits, according to your needs.

We warn that early withdrawals may be subject to early termination fees, the amount of which is always stated in the details of the specific slot. Fund returns and fees are governed by the contractual documentation valid when entering the slot.

A platform user has the option to request early termination of their participation in a staking slot, i.e., withdrawal of deposited funds before the agreed period expires. However, this option is associated with an early termination fee.

The early withdrawal fee is 5% of the withdrawn amount, unless stated otherwise for a specific slot. This fee is deducted from the total amount to be returned to the user.

Already credited monthly returns, if they were credited to the user's wallet in accordance with the slot conditions before submitting a withdrawal request, remain preserved for the user and are not retrospectively deducted.

The notice period for early withdrawal is 1 calendar month. This means that if a user submits a withdrawal request on, for example, the 15th day of the month, the funds (after fee deduction) will be available by the 15th day of the following month at the latest. If the user submits a request on the last day of the month, it applies that they are also entitled to the return for that month.

Warning: Staking slots are not banking products and returns are not interest. Fees and withdrawal conditions are governed by the XDIGR platform's contractual documentation, which is available before concluding each order.